Terms and Conditions

Terms & Conditions

Overview

This website is operated by The Artisans Bottega. Throughout the website, the terms “we”, “us” and “our” refer to The Artisans Bottega.

The Artisans Bottega provides this website, including the information, tools, products and services available through it, subject to these Terms & Conditions and any other policies referenced on the website.

By accessing our website, creating an account, placing an order or purchasing products or services from us, you agree to these Terms & Conditions and any additional policies that apply to your purchase.

These Terms apply to all users of the website, including visitors, customers and account holders.

Please read these Terms carefully before using the website.

We may update these Terms from time to time by publishing a revised version on our website. Changes apply from the date they are published and do not retrospectively change the terms applicable to a purchase already completed, except where required by law or agreed with the customer.

Section 1: Online Store Terms

By using this website or placing an order, you confirm that you are legally capable of entering into the transaction.

You must not use our website, products or services for any illegal or unauthorised purpose.

You must comply with all applicable laws and regulations when purchasing, possessing, installing or using products sold by The Artisans Bottega.

You must not transmit viruses, malicious code, worms or any other technology intended to interfere with or damage the website, our systems or another user’s systems.

A serious breach of these Terms may result in suspension or termination of access to our website or services.

Section 2: General Conditions

We reserve the right to refuse or restrict service where we have reasonable grounds to do so, including suspected fraud, unlawful activity, abuse, security concerns or a material breach of these Terms.

You must not reproduce, duplicate, copy, sell, resell or commercially exploit any portion of the website, its content or access to the Service without our written permission, except where permitted by law.

Website headings are provided for convenience and do not affect the interpretation of these Terms.

Section 3: Website Information

We make reasonable efforts to ensure information displayed on our website is accurate and current.

Product information, specifications, dimensions, images, descriptions, availability and other information may occasionally contain errors or become outdated.

General information on our website, including articles, guides, calculators, recipes, educational material and other resources, is provided for general informational purposes.

Customers should consider the specific product information and instructions relevant to their purchase and contact us before ordering if they require clarification about a product.

Historical information may also appear on the website for reference purposes and may no longer represent current products, prices, practices or requirements.

We may update website content as required.

Section 4: Prices

Product prices may change at any time without prior notice.

The Artisans Bottega regularly reviews and changes product pricing, and we are not required to notify customers of future price changes.

A price change does not retrospectively alter the price of an order already placed and accepted at the previous price.

If you place an order at the price displayed and the order is accepted, we will honour that price, except where there has been an obvious pricing, technical or system error that could not reasonably have represented the intended selling price.

Prices displayed on the website are in Australian dollars unless otherwise stated.

Where applicable, Australian prices include GST.

International orders may be treated differently for GST purposes where applicable.

Section 5: Products and Services

Certain products may be available exclusively online or exclusively through our physical stores.

Products may be available in limited quantities and may be discontinued without notice.

We make reasonable efforts to accurately display product colours, images and other visual characteristics. However, colours and appearance can vary depending on screens, photography, lighting, product batches and manufacturing variations.

Product specifications may also be updated by manufacturers from time to time.

We reserve the right to limit the quantity of products available to an individual customer, order, geographic region or jurisdiction where reasonably necessary.

Purchases are also subject to our applicable policies, including our:

Returns, Refunds & Exchanges Policy;
Shipping & Delivery Policy; and
Privacy Policy.

Where a specific product, promotion or service has additional terms, those terms also apply.

Section 6: Orders and Order Acceptance

Submitting an order through our website and receiving an automated order confirmation does not necessarily mean the order has been accepted for fulfilment.

In most cases, orders are processed normally without further review.

However, in limited circumstances we may need to decline, modify or cancel an order. This may occur where:

stock is unavailable;
there is an obvious pricing or website error;
payment cannot be verified;
fraud or unauthorised activity is reasonably suspected;
an item cannot legally be supplied or transported;
Dangerous Goods restrictions prevent delivery;
international import or shipping restrictions apply;
incorrect product information materially affects the order;
unusually large quantities have been ordered;
a product has been discontinued; or
another circumstance prevents us from reasonably fulfilling the order.

If we need to cancel or materially change an order, we will make reasonable efforts to contact you using the details supplied with the order.

Where payment has already been received for goods that we cannot supply, any applicable refund will be processed in accordance with our policies and applicable law.

Section 7: Billing and Account Information

You agree to provide current, complete and accurate information when placing an order or creating an account.

This includes your:

name;
billing address;
delivery address;
email address;
telephone number; and
payment information.

You are responsible for ensuring this information remains accurate.

Additional freight, redirection or other costs resulting from incorrect information supplied by the customer may be charged to the customer in accordance with our Shipping & Delivery Policy.

We may restrict quantities or review orders associated with the same customer account, payment method, billing address or delivery address where reasonably necessary to prevent fraud, misuse or unauthorised resale.

Section 8: Third-Party Services and Tools

Our website may use or provide access to services operated by third parties, including:

payment providers;
shipping and freight services;
tracking systems;
review platforms;
website applications;
calculators;
integrations; and
other online tools.

Third-party services may be subject to their own terms, privacy policies and operating requirements.

The Artisans Bottega does not control the operation, availability or content of third-party platforms and is not responsible for matters outside our reasonable control.

Section 9: Third-Party Links

Our website may contain links to websites, services or resources operated by third parties.

These websites are not controlled by The Artisans Bottega.

We are not responsible for the content, accuracy, availability, privacy practices or security of third-party websites.

Customers should review the applicable terms and policies before purchasing products or providing information through a third-party website.

Section 10: Reviews, Feedback and Customer Submissions

Customers may submit reviews, feedback, suggestions, photographs, videos or other material to The Artisans Bottega.

Material provided privately for customer service, return, warranty, fault assessment or support purposes will be used for purposes reasonably connected with handling that enquiry and will be managed in accordance with our Privacy Policy.

Where you voluntarily submit a public review, testimonial, social media contribution or other material intended for publication, you grant The Artisans Bottega permission to display, reproduce or share that content in connection with our business and marketing, subject to applicable privacy and intellectual property laws.

You must not submit content that:

is unlawful;
infringes another person’s intellectual property rights;
contains malicious software;
is knowingly false or misleading;
unlawfully discloses another person’s personal information; or
contains unlawful defamatory, threatening, abusive or obscene material.

You remain responsible for content you submit.

Section 11: Personal Information

Our collection, use, storage and handling of personal information is governed by our Privacy Policy.

Please review the Privacy Policy available on our website for further information about how we handle personal information.

Section 12: Errors, Inaccuracies and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as:

product descriptions;
specifications;
pricing;
promotions;
offers;
shipping charges;
transit estimates;
stock availability; or
other website content.

We reserve the right to correct genuine errors and update website information.

If an error materially affects an order that has already been placed, we may contact the customer to explain the issue and available options.

Where an obvious pricing or technical error has resulted in an order being placed at a price that could not reasonably have represented the intended selling price, we may review or cancel the affected order and refund amounts paid where applicable.

Section 13: Prohibited Uses

You must not use the website or its content:

for an unlawful purpose;
to encourage or participate in unlawful activity;
to violate applicable laws or regulations;
to infringe our intellectual property rights or those of another party;
to harass, abuse, threaten or unlawfully discriminate against another person;
to submit false or misleading information;
to transmit malicious software or code;
to improperly collect or track another person’s personal information;
to spam, phish, scrape or interfere with the website;
to circumvent website security measures; or
to interfere with the operation of the website or services.

We may restrict or terminate website access where we reasonably believe these conditions have been breached.

Section 14: Disclaimer of Warranties and Limitation of Liability

We do not guarantee that access to our website or online services will always be uninterrupted, timely, secure or error-free.

We do not warrant that every result obtained through the website, including through calculators, guides or other informational resources, will be accurate or suitable for every individual situation.

The website may occasionally be unavailable for maintenance, upgrades, technical issues or circumstances outside our reasonable control.

To the maximum extent permitted by law, the website and services are provided on an “as is” and “as available” basis without additional representations, warranties or conditions except those expressly provided by The Artisans Bottega or imposed by law.

To the maximum extent permitted by law, The Artisans Bottega and its directors, officers, employees, affiliates, contractors, suppliers, service providers and licensors will not be liable for indirect, incidental, punitive, special or consequential loss arising from use of the website, services or products, including loss of profits, revenue, savings or data, except to the extent such liability cannot lawfully be excluded or limited.

Products sourced or manufactured overseas, including products manufactured in Italy, may also include manufacturer warranties. Any manufacturer warranty operates separately from rights that apply under Australian law.

Nothing in this section is intended to exclude, restrict or modify a right, guarantee, remedy or liability that cannot lawfully be excluded, restricted or modified.

Section 15: Indemnification

To the extent permitted by law, you agree to indemnify The Artisans Bottega against reasonable losses, liabilities and expenses arising directly from:

your unlawful use of our website or services;
your deliberate or material breach of these Terms;
your infringement of another person’s intellectual property or other legal rights; or
fraudulent or unlawful activity undertaken through your account.

This indemnity does not apply to the extent that a loss was caused or contributed to by The Artisans Bottega or where such an indemnity would not be permitted by law.

Section 16: Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision will be interpreted or severed to the minimum extent necessary.

The remaining provisions will continue to apply.

Section 17: Suspension and Termination

We may suspend or terminate access to our website or services where we have reasonable grounds to believe that a user:

has materially breached these Terms;
is engaging in fraudulent or unlawful activity;
is abusing our staff, systems or services;
presents a security risk; or
is using the website in a manner likely to cause harm to The Artisans Bottega or another person.

Termination does not affect rights, obligations or amounts that arose before termination.

Section 18: Entire Agreement

These Terms, together with the policies and specific terms referenced within them, form the agreement governing your use of our website and applicable purchases from The Artisans Bottega.

They supersede earlier versions of these website Terms to the extent permitted by law.

A failure by The Artisans Bottega to immediately exercise a right under these Terms does not constitute a waiver of that right.

Section 19: Governing Law

These Terms are governed by the laws of Victoria, Australia.

Subject to any rights available under applicable law, disputes relating to these Terms are subject to the jurisdiction of the courts and tribunals of Victoria and the Commonwealth of Australia.

Section 20: Changes to These Terms

We may update, amend or replace these Terms from time to time.

The current version will be published on our website.

Changes apply from the date they are published and do not retrospectively alter an order already placed and accepted unless required by law or agreed with the customer.

Continued use of the website after changes are published means the updated Terms will apply to subsequent use of the website.

Section 21: Click & Collect and Store Pickups

Customers must wait until they receive confirmation from The Artisans Bottega that their order is ready for collection before travelling to the selected store.

Customers are responsible for checking their email inbox and junk or spam folders for pickup notifications.

The person collecting an order should provide:

valid photo identification; and
the applicable order confirmation.

The name on the identification should match the customer or authorised collection person.

If another person will collect an order on your behalf, The Artisans Bottega may require confirmation of their authority to collect the order, together with identification and order information.

Uncollected Orders

Customers are responsible for collecting orders within a reasonable period after receiving notification that the order is ready.

The Artisans Bottega will make reasonable attempts to contact customers regarding outstanding collection orders, generally including follow-up contact on a weekly basis.

Customers are responsible for monitoring the contact details supplied with their order, including email inboxes and junk or spam folders.

If an order remains uncollected for more than 2 months and the customer has not responded to reasonable attempts to contact them, the order may be treated as abandoned.

Products may be returned to stock where appropriate.

Perishable, refrigerated or other products that cannot reasonably be returned to stock may be discarded.

No voluntary refund or exchange will be initiated for an order treated as abandoned after this period.

Further information is available in our Shipping & Delivery Policy.

Section 22: Coupons, Promotions and Discounts

Coupons and promotional offers are subject to the individual conditions of the applicable promotion.

Unless expressly stated otherwise:

coupons must be redeemed within the promotional period;
coupons must be applied before checkout is completed;
a coupon must be used in a single transaction;
only one coupon or promotional discount may be applied to an order;
coupons and promotions cannot be combined with other discounts or offers;
further discounts do not apply to products already discounted;
minimum spend or quantity requirements may apply;
maximum redemption limits may apply;
coupons have no cash value;
coupons cannot be retrospectively applied to completed orders; and
shipping charges are not discounted unless expressly included in the promotion.

Brand and Product Exclusions

All promotions are subject to brand and product exclusions.

Certain brands, products, categories, gift cards, clearance products, already discounted products or other specified items may be excluded from a promotion.

Applicable exclusions may be identified in the promotion, on the website or at checkout.

A promotion does not create an entitlement to an additional discount where a product is already discounted or otherwise excluded.

If specific promotional terms conflict with the general promotional conditions in this section, the specific terms published for that promotion apply.

Section 23: Calculators, Guides and Educational Information

The Artisans Bottega may provide calculators, recipes, guides, articles, instructions and educational resources relating to activities including food preparation, preserving, brewing, winemaking, distillation and other projects.

These resources are provided for general informational and educational purposes.

Calculations and results may be estimates and can be affected by factors including measurements, ingredients, equipment, environmental conditions, processes and information entered by the user.

Customers remain responsible for:

checking calculations and measurements;
following manufacturer instructions;
following appropriate food safety practices;
operating equipment safely;
determining whether information is suitable for their particular circumstances; and
complying with applicable laws and regulations.

Section 24: Distillation Equipment and Alcohol Distillation

The Artisans Bottega sells distillation equipment that may be suitable for lawful purposes including:

water purification;
essential oil extraction;
other lawful distillation activities; and
alcohol production where the purchaser holds all licences, permissions and approvals required by law.

Alcohol Distillation

Australian laws regulate the manufacture of spirits and other excisable alcohol.

Customers intending to manufacture alcohol are responsible for determining and complying with all applicable Australian Taxation Office requirements, excise requirements, licences and permissions.

The Artisans Bottega does not authorise, encourage or endorse the unlawful manufacture of alcohol.

Stills Greater Than 5 Litres

Australian Taxation Office requirements also apply to certain stills based on their capacity.

If you are not a licensed excise manufacturer, ATO permission is generally required to manufacture, move or set up, sell or buy, import, possess, have custody of or control a still with a capacity of more than 5 litres. (Australian Taxation Office)

Customers are responsible for determining whether ATO permission or another licence, registration or approval is required before purchasing, possessing, installing or using distillation equipment.

Purchasing equipment from The Artisans Bottega does not constitute approval, permission or a licence to use that equipment for a regulated purpose.

Requirements may change, and customers should check current requirements with the relevant government authority before purchasing or using distillation equipment.

Section 25: Contact Information

For general enquiries, orders, returns, shipping and customer support, contact:

The Artisans Bottega
218 Cooper Street
Epping VIC 3076

Email: support@artisansbottega.com.au
Phone: (03) 9422 1711

Privacy-related requests are handled in accordance with our Privacy Policy.

Section 26: Australian Consumer Law

Nothing in these Terms & Conditions, our Returns, Refunds & Exchanges Policy, our Shipping & Delivery Policy or any other policy of The Artisans Bottega excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Consumer guarantees apply automatically where applicable and operate independently of manufacturer warranties. (ACCC)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. (ACCC)

The voluntary restrictions, exclusions, timeframes, restocking fees and other conditions contained in our policies apply only to the extent permitted by law and do not remove rights that cannot legally be excluded.