Privacy Policy

Privacy Policy

This Privacy Policy outlines how The Artisans Bottega (ABN: 27 693 627 560) collects, uses, stores, and protects your personal information when you use our website or interact with us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, it will only be used in accordance with this Privacy Policy.
We may update this policy from time to time. You should check this page periodically to ensure you are happy with any changes.

What Information We Collect

We may collect the following information:

  • Name
  • Contact details including email address and phone number
  • Delivery and billing address
  • Demographic information such as postcode, preferences, and interests
  • Purchase history and order details
  • Product types purchased (e.g., spices, casings, consumables) for safety and hygiene reasons
  • Any other information submitted through forms, surveys, or promotions on our website

Automatic Subscription Notice:
If you make a purchase, use any contact form, request support, or contact us through our website in any way, you will be automatically subscribed to our email list so we can communicate updates about your order, product information, store news, and special offers.
You may unsubscribe at any time by clicking the Unsubscribe link at the bottom of any email.

How We Use the Information We Collect

We collect your information to understand your needs and provide a better service, including:

  • Internal record keeping
  • Processing and fulfilling orders
  • Contacting you about your order, enquiries, or support requests
  • Sending promotional emails about new products, special offers, or updates
  • Conducting market research to improve our products and services
  • Customising the website to improve your browsing experience

We may contact you by email, phone, SMS, or mail depending on your preferences.

Marketing Emails & Unsubscribing

If you have made a purchase or submitted a contact form, you will receive marketing emails unless you opt out.

At any time, you may:

  • Click Unsubscribe in the footer of any email you receive from us
  • Or contact us at support@artisansbottega.com.au to be removed from our mailing list

Security

We are committed to protecting your information. We have implemented appropriate physical, electronic, and managerial procedures to prevent unauthorised access, misuse, or disclosure of your personal data.

How We Use Cookies

A cookie is a small file placed on your device to improve your website experience. Cookies help analyse web traffic and allow websites to tailor functionality based on your preferences.

We use cookies to:

  • Identify which pages are visited
  • Improve our website and services
  • Store preferences such as cart items and login sessions

You can choose to accept or decline cookies through your browser settings. Declining cookies may limit certain website features.

Links to Other Websites

Our website may contain links to other websites. Once you leave our site, we do not control the privacy practices of external websites. Please review their privacy policies before providing personal information.

Controlling Your Personal Information

You may request access to personal information we hold about you in accordance with applicable privacy laws. A small fee may apply.

If any information we hold is incorrect or incomplete, please contact us and we will promptly correct it.

The table below lists the cookies we collect and what information they store.

COOKIE Name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT

The number of items in your Wishlist.