Freight options and transport charges:
If your unable to get to our stores to collect your order. We can ship to your door, usually same to next day. *
At Artisan’s Bottega we always aim to deliver our customers products that represent the best value on the market for price and quality. The transport companies we use are all professional operators to ensure your purchased items arrive safely and on time.
For most parcels under 3kg we are able to send via Australia post express bags, delivered next day in most metro areas of Australia with barcode tracking service. This is the most popular choice for small items to even remote areas of Australia, with tracking number.
For parcels 3 to 1000 kg will go via parcel road courier with online parcel tracking and delivery receipt confirmation.
For same day service we can offer taxi truck courier service – arrival usually within 1-3 hr.
Shipping matters to consider:
Large equipment or heavy items will be shipped mostly on a pallet. Where an item is oversized and will not fit on a standard 113cm pallet, the buyer will be given the option to pay for wood crate construction or customised packaging to ensure safe arrival (for example boards for stacking glass demijohns).
Customers will be required ensure their property can provide adequate road space for larger trucks to enter and exit, if they are requiring door to door delivery. Also, an authorised forklift operator is required to be available to unload consignment.
Transport companies will often charge extra if parcels on the pallet will need to be manually unloaded. If customer fails to advise us of these special delivery details prior to despatch added charges may follow.
A lower cost option maybe to collect goods from the carriers nearest depot with your own trailer or vehicle. As couriers require a signed delivery at your nominated address to confirm hand over, please ensure an adult is present at the home address during the period of 9am to 5pm (a work place is generally more suitable delivery location).
If you have any questions regarding shipping please email us at firstname.lastname@example.org
*Excludes locations where door-to-door is not available 8-5pm and remote locations that require light aircraft or barge transport.
Shipping to international customers:
All products on our site are shown in Australian dollars and prices are inclusive of GST (10% Goods and services Tax).
Orders when sent out of the country you will receive a GST Credit and this 10% will NOT be charged on the final invoice (even if it is displayed on screen).
For international orders, your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.
Any customs or duty charges are always the responsibility of the recipient (minimum order-goods value of $200 applies). We recommend that you check with your country’s customs authority BEFORE ordering to ensure the products you order are not restricted imports.
If you have any questions regarding international shipping please email us at email@example.com