To Our Customers and Community,
The impact of COVID-19 is being felt all over the world and we have been working through how we can best support you at this challenging time.
Our priority is the health and safety of all our team members and our valued customers.
At times like this, it is important that we stay connected, so in the coming days, we are creating a good workspace to making the most of your time at home, while also ensuring we continue to provide you with the Equipment to Feed your passion.
We're well prepared
We'll continue to open for business as and took all necessary measures to make your shopping experience safe. We're trading within all the safe government guidelines, with all the new protective staff uniform. The store layout has introduced some CLEVER floor line-markings to direct customer's movements, whilst providing the appropriate customer distancing as they walk towards the counter and customer service areas. Not to mention regular sanitising of door entrance and common surfaces to make your shopping experience safer. During this period, it would assist our staff if payments could be made via Credit card pay pass, to limit the issue relating to cash handling!
If you wish to visit our store, in line with current Australian government regulations, our stores remain open at this time but please visit our website before your next visit to ensure you’re up to date with our latest store trading hours.
In days of quarantine and self-isolation, you prefer to shop from home, we would definitely encourage you to use our E-Commerce Store.
If you find any difficulties navigating to what you're after, please use our live service chat below to help us assist you as fast as possible. You can always call us directly on 03 9422 1711.
In the event, the government developments of Covid-19 require our stores to restrict access to the public, rest assured our warehouse and sales team will continue to operate in back-office mode quickly picking any online or phone orders from 9-5 pm.
Simply put, Help Artisans- We Need You to keep doing what you love doing- CREATE!
Help us and other people around you to keep living in the best conditions. Create awesome food for you and for others who could not stock up. And assist us to keep us offering you our services.
Here to help online
To serve you better, we started taking orders over the phone, Email and Facebook Messenger and as usual Website orders.
** Orders can be placed via our website https://bit.ly/Artisans_home. At checkout, select your local pickup store and complete your purchase.
** Orders via Phone can be placed by calling our staff and pay over the phone. Please leave us a message if we missed your call and we'll call you back ASAP.
** Orders Via Email. Please write to us with your details and products or product link and our staff will call you and process payment and your order.
Payment should be finalised before orders are collected
Live chat is available only during business hours
Orders need to be collected within business hours
03 9422 1711
Thank you for your support and understanding and wish you, your family and friends good health. Take care. Stay safe!
Artisans Bottega Management
Epping West Melbourne
Mon to Friday 9am – 5pm Mon to Fri 9:45am - 5:45pm
Saturday 9am – 3pm Saturday 9am - 3pm
Sunday CLOSED Sunday CLOSED
03 9422 1711 03 8560 3640