Welcome to The Artisan's Bottega

The Artisan's Bottega

 Dear Artisans,

We know these are challenging times for many Victorians, but together, we know that we can help slow the spread of this awful disease. We support the difficult decisions announced by the Victorian Government yesterday and recognize these are important steps to help protect our families, friends, and communities. 

At The Artisan's Bottega, we promise to continue supporting you – our customers - as best we can during this time. We will continue adapting the way we operate so that Victorian families have easy access to the products they need, at the time they need them most. We will be providing contactless Click & Collect services in metropolitan Melbourne and we will also be offering flat $9.95 delivery rates on eligible orders up to 23kg of cubic measurements until 17 September 2020. 

Our store teams will be safely working in-store to help supporting online demand, while our physical doors remain closed to customers from midnight Wednesday 5 August. We are taking extra precautions to make sure our teams are working in an environment that is clean, safe, and fully compliant with government regulations. We had already made it compulsory for team members to wear face coverings while maintaining 1.5m physical distancing requirements; we will also continue to practice this in store over the next six weeks. 

We are working through stage 4 lockdown details as quickly as we can and we will continue to communicate updates to our Artisans communities as soon as possible. Below are some of the frequently asked questions we have been receiving. 

This is what we are doing to keep everyone safe in our Stores:

  • Mandatory face coverings for all staff
  • Social distancing with 1.5m line markings
  • Extra cleaning of the premises
  • Protective screens at the counter

How does Contactless Click & Collect work?

To help support customers in Melbourne during this time, we are offering contactless Click & Collect services. Collect your items at our pick-up locations following all indications.

Simply place your order online or call us and at checkout select pickup location. Once your order is ready we'll email you to collect your Items.

Please call or SMS the following numbers so we can organize your pick-up.

Epping: +61 3 9422 1711 and mobile 0426 057 927

West Melbourne: +61 3 8560 3640 and mobile +61 414 914 571

Same Day Phone Orders

  • Take a Note of our mobile numbers

            Epping: 0426 057 927

            West Melbourne: 0414 914 571 

  • Return to your car or step away. 
  • SMS your order (preferred) or call Stores

            Epping: 0426 057 927

            West Melbourne: 0414 914 571

  • Wait 5–20 minutes* in your car/several meters away for us to organize your order (*this might depend on stock availability and store location).
  • We will contact you once your order is ready to be picked up at the door. 
  • Payment over the phone is preferred  

Please remember that we are all in this together and we will go through this challenge: we all need to cooperate in the best of ways, without letting fear, anxiety and aggressiveness towards others get the best of us.

Thank you for your cooperation and understanding.

As always, the health and safety of our team members, customers, and communities remain our number one priority. We will continue to act quickly on the advice of the Victorian Government to help minimize the spread of this virus. 

We look forward to helping you online or in stores very soon.

Thank you. And Take Care.

The Artisan’s Bottega Team

Our Trading Hours From 10/08/20

West Melbourne                                                                 Epping 

 Monday to Friday 10 am to 2:45 pm               Monday to Friday 9 am to 4 pm 

 Saturday 9 am to 1:30pm                               Saturday 9 am to 1:30 pm

 Wednesday 10 am to 5:30pm